Sadly this internet browser is not supported. Please utilize a recent version of Chrome, Firefox, Safari or Edge to view Need to file a grievance? BBB is here to assist. We'll assist you through the process. Submit a Problem 5/22/2017 6451 total complaints in the last 3 yearsof those, 322 complaints were closed in last 12 months, Advertising/Sales, Billing/Collections, Shipment Concerns, Guarantee/Warranty, Problem with a Product or Service, Totals09/01/2021I am paying near $50,000 for my solar panels and the back up battery system.
I was provided Oct 6th. So they were excellent during the setup procedure however now that it is complete, they take 2 months to get a specialist to my home. A system I had actually installed just 3 months earlier. Desired Outcome, Repair, Hey there, I comprehend why you're annoyed with the hold-ups in getting your system completely functional.
I have talked with the Consumer Solutions agent that initially consulted with you, and I comprehend that we attempted to have the problem resolved from another location, by Generac's technical support, and they were unable to fix that issue for you, so we created a work order with a high priority to get the issue dealt with as fast as possible.
The Cincinnati area is on hold today, so that early October date is, regrettably, the earliest that we can fit in your date unless one of our customer's cancel their consultation. Simply to inform you, I will happily send a compensation demand for you for the months that your system has been down, and I will also follow up with you after the work order is finished, to ensure that you're totally pleased with the work that was completed.
Thank you. (The consumer suggested he/she ACCEPTED the response from the organization.) I value the follow up and I have actually resigned myself to this wait. Ideally when The Most Complete Run-Down will solve my issue. Thank you. 08/23/2021My instal was in early June and I have actually had continuous issues with getting ahold of anyone ever since.