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We should note that when we discuss training, we indicate something broader than simply the efforts of specialists who are employed to help executives develop their personal and expert skills. That work is very important and often vital, but it's short-lived and performed by outsiders. The training we're talking aboutthe kind that creates a real learning organizationis ongoing and performed by those inside the organization.

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An efficient manager-as-coach asks concerns instead of supplying answers, supports employees rather of judging them, and facilitates their development instead of dictating what needs to be done. Business are moving far from traditional command-and-control practices. Also Found Here of training represents an advancement. Training is no longer just a good-hearted type of sharing what you understand with somebody less experienced or less senior, although that remains an important aspect.

As Sir John Whitmore, a leading figure in the field, defined it, knowledgeable training includes "unlocking people's potential to optimize their own performance." The finest specialists have actually mastered both parts of the processimparting understanding and helping others find it themselvesand they can artfully do both in various circumstances. It's one thing to aim to that type of coaching, but it's another to make it happen as a daily practice throughout the numerous layers of an organization.

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We focus first on how to establish coaching as an individual managerial capability, and after that on how to make it an organizational one. You're Not as Great as You Believe For leaders who are accustomed to tackling performance issues by telling individuals what to do, a training approach frequently feels too "soft." What's more, it can make them psychologically uncomfortable, since it denies them of their most familiar management tool: asserting their authority.


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"I'm too busy," they'll say, or "This isn't the best usage of my time," or "Individuals I'm burdened aren't coachable." In Daniel Goleman's timeless study of leadership designs, released in this magazine in 2000, leaders ranked coaching as their least-favorite design, saying they merely didn't have time for the sluggish and tedious work of teaching individuals and helping them grow.